New Zealand
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Ki ora! You are officially a part of the Australian Venue Co. family.
We pride ourselves on being an employer of choice so that we can attract and retain an exceptional team. Our employees are an integral part of what makes our venues a great place to drink and dine. We are excited to have you on board.
NZVC is an inclusive family of talented hospitality professionals from diverse backgrounds. Together, we create welcoming, engaging, and customer-obsessed venues across Australia and New Zealand.
We are proud to build a positive and inclusive company culture, and we recognise and reward team members who deliver exceptional experiences and results.
Agility
We are fast-moving and adept at sensing, responding to, and exploiting changes in the industry. We act decisively and are always changing in a dynamic environment.
Resilience + Positivity:
We are resilient in the face of an ever-changing industry. We are ready to respond to challenges both locally and globally. Resilience is more than just surviving, it is thriving. Backed with a positive attitude ad energy we are able to bounce back better than before.
Disruption
We are not afraid to go first, we encourage, promote and create bold ideas which become big news. We work together and think differently about all aspects of our business.
Customer Obsession
We’re always finding new ways to say YES to our customers. We drive value and create novelty for our customers. We empower our team members to own their customer relationship, turning problems into a personal mission to solve, surprise and delight. For us to succeed, customer feedback needs to be honest, raw and accurate. This means breathing in the sweet smell of success and cheering on the wins, but also facing some uncomfortable and challenging truths, when this happens, we will help you get back on track!
Ownership
We empower team members to take ownership of their roles & responsibilities. We know that our team members learn the most & experience the most job satisfaction when they are empowered to make decisions within their role and that this leads to the best results.
We know that our team is what makes AVC the best in the business. We strive to create and maintain an inspiring and inclusive company culture and to help turn hospitality jobs into rewarding careers.
We have a number of employee programs designed to create career pathways, promote diversity and inclusion and promote employee satisfaction.
AVC offers targeted development programs relating to career advancement including programs that develop skills and experience that prepare employees for progression. Our AdVanCe program’s platforms allow broad visibility and movement across our talent pool.
Our Employee Programs
At NZVC every employee can access a discount available across group-wide pubs, bars & activations when ordering via the app.
Download & register on the app using the email address you have signed up to Humanforce.
To download the app click here.
You can find the “New Zealand Venue Co.’ app in the App store on your personal mobile device. Once downloaded, ensure that you register your app account with the same email address that you provided to us when you were hired.
You will gain access to your team member discount, which will appear on the home page of the app under your profile. If your discount has not appeared in your app within 2 weeks of your start date, contact AskHR@ausvenueco.com.au and we will look into this for you.
1.The Responsible Service of Alcohol and Gaming
Every single one of our team members have a duty to act legally, ethically and responsibly in everything that we do, particularly when it comes to the responsible service of alcohol and gaming.
Compliance in a nutshell…
2. Keeping safe from the start – See it – Call it – Coach it
If you see it, we encourage you to call it out, and then the teams can all learn from this.
What to do if there is an injury and incident
Report this to your manager on duty immediately, no matter how minor. If you are injured, cease working and work with your manager on duty to ensure the appropriate level of medical support is provided to you.
Please see our Crisis Matrix for more information – click here to view
Safe Spaces
Safe Spaces is part of our diversity program and is designed to ensure that NZVC venues and office environments are inclusive spaces where our customers and staff feel welcome and safe. It also aligns with our Equal Employment Opportunity Policy and promotes fair and non-discriminatory behaviour within the workplace to ensure all employees, contractors and patrons are treated equally.
3. Clocking in and out
For all timesheeting in venues, we utilise Humanforce. For venue staff, it is your duty to ensure you:
It is the manager’s duty to ensure all rosters are complete and provided to teams at least 7 days in advance, and hours worked are authorised and accurate
Download the Humanforce app before your first day – Click here for instructions
Mobile Phone use
Please do not use your mobile phone for recreational purposes during your shift, and especially in front of customers.
If you need to be contactable during your shift by your loved ones, we recommend they use the venue’s phone number.
If you need to reply to a non-urgent text message or scroll your news feed please do so on your rostered break.
4. What happens if I’m sick or running late?
It happens! Call the venue or your manager by phone, at least 2 hours prior to the beginning of your shift, or as reasonably practical.
If rostered and committed to the shift, you must provide a valid reason for your absence.
5. Presentation and Grooming
Upon commencement of work, your venue manager may provide you with a uniform specific to your venue.
Please ensure you wear enclosed footwear at all times and present to work in line without presentation and grooming standards. Click here to view
6. Code of Conduct and Whistleblower Policy
The success of Australian Venue Co depends on the knowledge, experience and talent of our employees, the strength of our management team, the quality of our business strategy and our compliance with the highest standards of corporate conduct, ethics and governance. We are constantly working to reinforce and communicate our values to our employees and the broader community. View Code of Conduct here
We will not tolerate any corrupt, illegal, or other improper conduct by our employees, officers, contractors, volunteers, or suppliers and encourage the reporting of such conduct when it occurs.
Whistleblower hotline on 1800 531 831 which is managed by the General Counsel and the General Manager – Human Resources.
KiwiSaver is a voluntary savings scheme supported by Inland Revenue that helps to set you up for retirement.
When you are onboarded with us, if eligible we will automatically enroll you and make regular contributions to your KiwiSaver account. If you wish to opt-out, please complete the opt-out form provided and send to AskHR.
Contributions are paid as a percentage of your fortnightly earnings, and you can nominate for us to contribute 3%, 4%, 6%, 8% or 10% of your salary.
Once again, welcome to the NZVC team!
In the coming days, you will receive an invitation to the Company Induction, hosted via Zoom by our training team. This will be your opportunity to start interacting with the wider business and ask any burning questions that you might have.
In the meantime jump onto Live Tiles. This is your one-stop-shop for information relating to your employment, including:
– Policies and procedures
– Team member incentives, discounts and rewards
– Business-related forums, and
– Internal career opportunities
Live Tiles is a platform we use to communicate and collaborate at New Zealand Venue Co.
This new fun platform will enable all employees to access NZVC news, updates and most importantly stay connected with anyone and everyone in the company.
You will receive an email to your registered payroll address that will give you access to setting up our new communications platform.
Follow the following steps:
2. Click on the ‘Join LiveTiles Reach’ button (as seen above) to register and on the next screen, join by clicking the E-Mail icon. Sign in with your email registered with us on your employment profile.
To access your Online Training, access The People Hub, here
Before commencing work, you will need to complete your online safe work practices via the People Hub
If you have further questions please contact askhr@ausvenueco.com.au
We look forward to having you on our team!
Stay up to date with NZVC special offers and events